Citrix Workspace Freezing – Notice & Guidance

We have discovered an issue with newer versions of Citrix Workspace that causes the desktop to become unresponsive. As a workaround, maximizing the window has proven to help trigger a screen refresh and restore functionality.

This can be found on the top right of the window, shown below:

Please note that not all freezing issues are related to Citrix. If you experience freezing within CGM eMDs, continue to use the Frozen Session feature available on the Happe website.

Thank you,
The Tangible Support Team